📁 RAPPELZ ACCOUNT MIGRATION HISTORY
Complete timeline of official account migrations: from Webzen → Play2Bit → Gala Lab (2020–2023). Includes the strict Webzen transfer deadline, the 2021 final account closure notice, and the 2023 Apple ID migration. Essential for returning players trying to understand what happened to their old characters.
⚠️ Webzen migration deadline: missed = permanent character loss | Last transfer: May 31, 2023 to Gala Lab
| Date | Event / Phase | Key Details & Consequences | Status |
|---|---|---|---|
| August 21, 2020 | Phase 1 Goodbye Webzen, say hi to BORA! | Official announcement that Rappelz publisher would change from Webzen to Play2Bit / BORA ecosystem. The service transfer maintenance was scheduled, and players were informed about the need to migrate accounts. “The service provider of Play2Bit will be transferred to Gala Lab Corp” — initial migration framework established.
| Migration framework set |
| September 22, 2020 | Maintenance Service transfer maintenance | Play2Bit underwent extended maintenance to transfer user data. Players were warned that downtime would be minimized, but any issues would be communicated. This marked the actual backend transition to the new provider. “We are still undergoing the service transfer maintenance and are working as fast as possible to minimize the downtime for yourselves.”
| Technical transfer completed |
| February 10, 2021 | ⚠️ CRITICAL Webzen Account Migration – Final Deadline Passed | Official statement: “It comes with a heavy heart that we must inform you that we shall not be able to assist further with account recovery for those of you who missed the initial deadline.” Players who did not migrate their Webzen accounts before the deadline lost all characters permanently. The team had full character data but could not verify ownership due to multiple conflicting claims. No further recovery options. “There was a time frame given by Webzen in order to migrate the accounts into our system and this is the time it should have been done. … This is not a decision we have come to lightly.”
| Deadline closed – no recovery |
| April 24, 2023 | Phase 3 Play2Bit Service Transfer to Gala Lab Corp | Official announcement that Play2Bit’s service provider would be transferred to Gala Lab Corp as of May 31, 2023. Players were required to agree to a new Privacy Policy and Terms of Service. Personal information (including login credentials) was scheduled for transfer. “As the service provider for Play2Bit has been transferred to Gala Lab Corp, we are currently in the process of transferring login information.”
| Completed May 31, 2023 |
| September 14, 2023 | Special case Apple ID Account Migration | Apple ID users were required to manually transfer their login information on the Play2Bit website. Failure to apply before October 31, 2023 would result in inability to log in and play. “If you do not apply for the transfer, you will not be able to log in to Play2Bit’s service from October 31, 2023, and therefore, you will not be able to use the game.”
| Deadline: Oct 31, 2023 – closed |
| October 31, 2023 | Maintenance Apple account information update | Maintenance performed to finalize Apple social account information transfer. After this date, non‑migrated Apple ID accounts were locked out permanently. “Apple social account information update” — final confirmation of migration closure.
| Migration closed |
⚠️ KEY TAKEAWAYS FOR RETURNING PLAYERS
- Webzen migration deadline (early 2021) was final. If you did not migrate your account back then, your characters are gone. The support team explicitly stated they cannot recover them.
- Play2Bit → Gala Lab (May 31, 2023) was an automatic transfer for existing Play2Bit accounts. Most active players did not lose progress.
- Apple ID users had a separate, manual migration window (Sept – Oct 2023). If you used Apple to log in and missed that, your account is inaccessible.
- No further account migrations or recovery programs have been announced. Current accounts under Gala Lab are stable.
🔗 OFFICIAL SOURCES
- “Webzen Account Migration” (Feb 10, 2021) – official closure notice
- “Goodbye Webzen, say hi to BORA!” (Aug 21, 2020) – initial migration announcement
- “Transfer Maintenance” (Sep 22, 2020) – service transition
- “Apple Account Migration” (Sep 14, 2023) – Apple ID transfer rules
- “Maintenance – October 31, 2023” – final Apple migration maintenance
- Play2Bit service transfer to Gala Lab (Apr 24, 2023)
📢 OFFICIAL STATEMENT – February 10, 2021
“It comes with a heavy heart that we must inform you that we shall not be able to assist further with account recovery for those of you who missed the initial deadline. Whilst we do have the data of the characters, their inventories and all about them we are unable to verify who the account creators/owners are. … We apologise for the clear inconvenience and upset this will cause, but hope you shall remain on new accounts to enjoy Rappelz.”
— Rappelz Team, official announcement. This confirmed the permanent closure of the Webzen migration window.